To track a VELUX skylight or skylight accessory order visit: http://www.veluxsolutions.com/inet/otrack.nsf/mtrack to track your order online.
If the confirmation number is misplaced, call VELUX Customer Service at 800-888-3589 Monday through Friday from 7:30 AM to 8 PM EST and Saturday, 9 AM to 5 PM EST.
VELUX Live Chat is also available to start the customer service support process 24 hours a day at veluxusa.com
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