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Do you have any testing data on your skylights?At VELUX, we believe one experiment is better than a thousand expert views. That's why we're constantly coming up with new ideas and putting them to the test to see that they meet the highest quality standards. And quality testing is not something we take lightly; in fact, we take it to the limit! We have a Test Center dedicated to ensuring our skylights are built to last before taking our solutions to the real world for the ultimate test.
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How can I contact customer service?You can call Customer Service at 800-888-3589, Monday - Friday from 7:30am to 8pm EST and Saturday from 9am to 5pm EST or email customer service.
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How can I contact technical support?Contact Technical Support at 800-888-3589 for questions regarding product installation, programming remotes, maintenance, warranty repairs, etc.
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How can I track my order?Visit http://www.veluxsolutions.com/inet/otrack.nsf/mtrack to track your order online. If you do not know your confirmation number, call our Customer Service Dept at 800-888-3589 Monday thru Friday from 7:30am to 8pm EST and Saturday, 9am to 5pm EST.
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How do I register my product?To register your skylights, please visit https://info.veluxusa.com/registration.
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What are the missions and values of VELUX?For more than 75 years the VELUX Group has created better living environments by bringing daylight and fresh air into people's homes all over the world. Our products help create bright, healthy, energy-efficient places in which to live, work, learn and play. Forming the basis of our work are the VELUX Values, five core statements that we see as a code for behavior and an expression of how we act:
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When was VELUX established?The VELUX Group is 77 years old and was founded in Denmark in 1941 by Villum Kann-Rasmussen. After expanding throughout Europe, VELUX established a sales company, and later a production company, in the US in 1975. Since then, we've continued to grow to provide daylight and fresh air through skylights, roof windows, and sun tunnels worldwide.
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Where can I download VELUX's brochures and catalogs?Need even more information? Looking for inspiration? You can find both in VELUX's downloadable catalogs and brochures!
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Where can I see VELUX videos?You can find most of our videos on the VELUXUSA channel on YouTube.
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Where is the Experience Center located?Visit the Experience center at 104 Ben Casey Dr. Fort Mill, SC 29708. You may call 803-396-5700 to make an appointment or come visit the Experience Center anytime Monday - Friday from 8am to 4:30pm EST.
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Who is the founder of VELUX?Villum Kann-Rasmussen is VELUX's founder.