What is the "Phone vulnerability" feature in my VELUX ACTIVE app?

2 min. readlast update: 12.09.2025

In the VELUX ACTIVE app, personal privacy and security are protected by the Phone vulnerability feature in the Android app if the recommendations below are followed. This is for Android users only, as iOS is working on a different system.

Data privacy is very important to us. Security vulnerabilities can pose a threat to personal data privacy. To improve a phone's security, we provide recommendations in the app. Follow our tips to maximise a phone's security. Also, remember to upgrade a phone’s Android version.

1. Lock screen password or pattern:
Having a lock screen pattern or code prevents people from accessing apps and passwords. We strongly recommend setting up a password or pattern to unlock a phone.

2. Root access:
If a phone is in root mode, it allows any app to access other apps in the system. We strongly recommend the use of the standard distribution mode (unrooted).

3. Unofficial app or wrong certificate:
The VELUX ACTIVE app could be found elsewhere than in Google Play. An unofficial app may not be as reliable as the official one. We strongly recommend that to remove it and install the official app from Google Play. 

4. Phone's system update:
We strongly recommend installing the latest system update on a phone as it protects it from security threats.

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