<p>Visit the <a href="https://www.veluxusa.com/help/support/activesupport">VELUX ACTIVE Support page</a> for any questions regarding setting up VELUX ACTIVE, installation, or using the app. You can also contact Customer Service at&nbsp;800-888-3589, Monday - Friday &nbsp;from 7:30am to 8pm EST and Saturday from 9am to 5pm EST.</p>


Visit the VELUX ACTIVE Support page for any questions regarding setting up VELUX ACTIVE, installation, or using the app. You can also contact Customer Service at 800-888-3589, Monday - Friday  from 7:30am to 8pm EST and Saturday from 9am to 5pm EST.

I am having trouble setting up and installing VELUX ACTIVE. What should I do?

Where should I place my VELUX ACTIVE sensors?

Do I have to reset all my skylights to install VELUX ACTIVE with NETATMO?

How can I share access to my VELUX ACTIVE?

Where should I place my departure switch?

How do I set up my VELUX Active?

Will VELUX ACTIVE work with my existing skylight?

What does the VELUX ACTIVE starter kit include?

How can I purchase additional VELUX ACTIVE Indoor Climate Sensors?

Can I have more than one departure switch?

How does the VELUX ACTIVE with NETATMO algorithm control my indoor climate?

Where should I place my gateway?

How can I download the VELUX ACTIVE app?

What is VELUX ACTIVE with Netatmo?

How can I purchase VELUX ACTIVE?

What is the maximum operating range between sensor, departure switch, and the gateway?

How do I remove a sensor?

VELUX ACTIVE with Netatmo