Will VELUX ACTIVE with NETATMO and VELUX App Control keep working during internet or power outages?

VELUX ACTIVE and VELUX App Control will continue to operate during internet outages. The app regulates the indoor climate and sunscreening according to the latest set point applied before the outage (away mode, manual set point, etc.). After two days, it is paused as no weather data has been updated. Only the operation of sunscreening in the morning and the evening is ongoing.

However, during the outage, you will not be able to use the app (i.e. no product control, no reading of indoor climate parameters, and no modification of any settings). App functionality is automatically reactivated on all connected devices when the internet connection is re-established. The gateway may take a few minutes to reconnect after the internet connection has been re-established.

During a power outage, VELUX ACTIVE and VELUX App Control functionality will not be available. You will, however, be able to control solar-powered VELUX products using the remote control. When power returns, the gateway will automatically reconnect to your router and the cloud servers. Please note that this may take a few minutes.