Help CenterThe VELUX Group is committed to preventing incidents such as hacking and misuse of data. To ensure this, we have implemented a high number of technical, administrative and physical security mechanisms, designed to protect the data collected by VELUX ACTIVE. Please note that despite our dedicated efforts to protect your data, no security solution is perfect, nor impenetrable.
If you, against all odds, observe any form of personal data issue, a suspected breach, an IT issue, or similar relating to VELUX ACTIVE, please submit the following information here.
- Provide a detailed description
- When did the incident take place?
- Where did you observe it? (i.e. webpage URL)
- Does the data leak contain personal information?
- Who is informed about this incident?
We will respond to queries promptly