What personal and product data is stored by the VELUX Group and how long is that data stored?

During installation of VELUX ACTIVE, you will be asked to create an account with your email and a password. Your email is stored on a secure cloud server. Your password will not be able to be accessed by VELUX. If you install your VELUX gateway via Apple HomeKit, no data will be stored.

 

If you install via the VELUX ACTIVE app, we will store data about your gateway and system setup for service and product optimization purposes.

 

We store your personal data while your account is active and 6 months after the products are disconnected.

 

For a full overview of what personal data we store, please see the VELUX ACTIVE Privacy Policy