Help CenterVELUX ACTIVE with Netatmo
I am having trouble setting up and installing VELUX ACTIVE. What should I do?Where should I place my VELUX ACTIVE sensors?Do I have to reset all my skylights to install VELUX ACTIVE with NETATMO?How can I share access to my VELUX ACTIVE?Where should I place my departure switch?How do I set up my VELUX Active?Will VELUX ACTIVE work with my existing skylight?What does the VELUX ACTIVE starter kit include?How can I purchase additional VELUX ACTIVE Indoor Climate Sensors?Can I have more than one departure switch?How does the VELUX ACTIVE with NETATMO algorithm control my indoor climate?Where should I place my gateway?How can I download the VELUX ACTIVE app?What is VELUX ACTIVE with Netatmo?How can I purchase VELUX ACTIVE?What is the maximum operating range between sensor, departure switch, and the gateway?How do I remove a sensor?How many switches can I add to my VELUX ACTIVE gateway?Can I change the default settings for automatic control?I've changed my Wi-Fi access code or I've moved. How can I update my Wi-Fi configuration?Where should I place my sensors? What is the quick action button "Lock" and the departure switch used for?Where can I find the MAC address and/or serial number of my product?How do I operate my VELUX roof window or sunscreening product to a desired position?How do I install an additional sensor?Is the app available for my phone?How many users (or app instances) can I connect to my VELUX ACTIVE with NETATMO or VELUX App Control gateway?How many homes can I control from the VELUX ACTIVE with NETATMO or VELUX App Control?What type of Wi-Fi network is required?How many products can be controlled by VELUX ACTIVE with NETATMO or VELUX App Control?How many sensors can I add to my VELUX ACTIVE gateway?Is VELUX ACTIVE with NETATMO compatible with Google Home or Amazon Alexa home assistants?I'm having trouble finding my products during the installation. What should I do? How can I download the app for VELUX ACTIVE with NETATMO and VELUX App Control?Can I install VELUX ACTIVE with NETATMO without the sensors?How can a new user access the app and my VELUX ACTIVE with NETATMO or VELUX App Control solution?I have a new phone or tablet. How do I access my existing VELUX ACTIVE with NETATMO or VELUX App Control solution?Can I connect an Apple and Android phone to VELUX ACTIVE with NETATMO or VELUX App Control at the same time?How can I know if my gateway is properly powered?I bought a new VELUX ACTIVE with NETATMO to replace an old one. How can I transfer my old data?I cannot connect my VELUX ACTIVE with NETATMO or VELUX App Control to my Wi-Fi network. What should I do?I have a poor Wi-Fi signal. How can I boost it?My sensor or departure switch is not detected by the gateway. What should I do?I have a weak signal from my sensor / departure switch. How can I boost it?How do I select the product(s) to be controlled by the sensor?Can I move a sensor to another room?Can I use one sensor to control multiple rooms?How do I install an additional departure switch?What is the maximum control range between the gateway and a product?I just purchased a new window or sunscreening product. How do I pair it with my remote control?I just purchased a new window or sunscreening product, how can I add it to my gateway?How can I update my VELUX ACTIVE gateway?Where can I find VELUX Product Guarantees for VELUX ACTIVE and VELUX App Control?What is the difference between VELUX App Control and VELUX ACTIVE with NETATMO?Why do I see a red dot next to the Settings icon?Where can I see the VELUX ACTIVE with NETATMO and VELUX App Control Terms of Use?Where can I see the air quality level of my home?Where can I see the measurements from each sensor?What is a good indoor temperature level?How can I change between Fahrenheit and Celcius?What is a good indoor humidity level?What is a good indoor CO2 level?Where can I check the battery level / radio signal of my gateway and remotes?How do I get the app to show another home?I forgot the password to my account, what should I do?How can I update the app to the latest version?How do I stop a window or sunscreening product in operation?How do I temporarily stop the automatic control of a window?How do I open my skylight to the ventilation position?How do I find the correct skylight or blind to be operated in the app?Can I define a group of products to be controlled together?Why can't I access my window or sunscreening product from my app, it is being automatically controlled by VELUX ACTIVE with NETATMO or VELUX App Control?Can I open my windows if it is raining?How do I rename my home, room or products?Can I create a notification to alert me when the sensor batteries are low?How do I manage my notification preferences or create customised notifications?What are the quick action buttons "Sun" and "Moon" used for?Can I modify the functionality of the quick action buttons?Why can't I unlock my home from the app (grey unlock icon)?Why does my home unlock when I open a skylight with a remote?Can I modify how the algorithms control my skylights and blinds?Are external weather factors such as wind, cold and heat taken into account by the algorithm?How do I select the skylights that are controlled by VELUX ACTIVE with NETATMO?Will VELUX ACTIVE with NETATMO and VELUX App Control keep working during internet or power outages?My automatic control enters secure mode after a power failure. What should I do?Can I set the roof window to close automatically after a predefined period?What is the maximum time period for automatic window closure?Can I define my own schedule for the opening and closing my skylights and blinds?Can I turn off VELUX ACTIVE with NETATMO or VELUX App Control to stop the automatic control of my roof windows or sunscreening products?Can I turn off automatic control during the night? Can I turn off VELUX ACTIVE with NETATMO or VELUX App Control in one room and leave it on in another?Can I define individual scheduling of VELUX ACTIVE with NETATMO or VELUX App Control during weekdays and weekends? How does VELUX ACTIVE with NETATMO measure the room temperature?The temperature displayed in the app differs from another thermometer measurement. What should I do?How does VELUX ACTIVE with NETATMO measure the humidity level of the room?How does VELUX ACTIVE with NETATMO measure the carbon dioxide level (CO2) of the room?My sensor does not work. What should I do?I can't see any rain measurement level in the app. What can I do?Some sensor measurements are not displayed. What can I do?How often must I replace the batteries in the sensor and departure switch?What personal and product data is stored by the VELUX Group and how long is that data stored?Where is my personal data stored?Is my personal data visible to others?What data is collected by VELUX ACTIVE with NETATMO and how is it used?How can I receive a copy of my personal data?How can I change my email address or other personal data?How can I delete my personal data?What should I do if I observe a data leak or suspect a privacy issue?What is the "Phone vulnerability" feature in my VELUX ACTIVE app?How can I get the most out of Apple HomeKit?My VELUX skylights are properly paired with VELUX ACTIVE with NETATMO, but they do not work with Apple HomeKit. What should I do?I cannot configure Apple HomeKitWhy is my home unlocking when I open a skylight with Apple HomeKit?Apple HomeKit does not work when I am away from home. What should I do?I can't control my VELUX skylights or blinds using Siri voice control. What should I do?Where can I find the Apple HomeKit setup code for VELUX ACTIVE with NETATMO?How do I share the control of Apple HomeKit?Can I add the gateway to Apple HomeKit app without installing the app?How can I reset my HomeKit pairing when I am not using the VELUX ACTIVE app?How can I update my Wi-Fi configuration when I am not using the VELUX ACTIVE app?How do I set up Google Assistant with VELUX ACTIVE with NETATMO to control my VELUX INTEGRA® products?How can I create a security code for Google Assistant?How do I delete access to my VELUX products in my Google Assistant?Why does Google Assistant not understand my commands?