My sensor does not work. What should I do?

If no sensor measurement values are displayed in your app, it may be due to a battery or communication issue.

 

First, check the battery level of the sensor.

- Check the sensor battery level by opening the app and locating "Settings > Home management > Room > Sensor switch > Battery level".

- Remove the batteries, wait a few seconds before re-inserting them and then check if the LED is blinking on the front face of the switch.

 

Then check the radio signal quality between the sensor and the gateway.

- Check the sensor radio signal quality by opening the app and locating "Settings > Home management > Room > Sensor switch > Radio signal".

- Move the sensor closer to the gateway.