Help CenterResetting your remote will clear it back to factory settings. This is usually done when other troubleshooting methods are not working.
If you're resetting your remote, all products attached to the remote will need to be reset as well. This process is not difficult, but it does require physically accessing the product.
Reset the remote.
First, press a paperclip or similar tool into the gear icon hole on the bottom of the remote for 1 second. Follow this immediately by pressing the paperclip into the pairing icon hole next to the gear icon hole.
After the remote is reset, use the up/down arrows to test the remote. Confirm that the remote no longer operates your product. If the product still responds, perform the reset procedure again.
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Reset and pair a skylight shade to your basic remote.
After confirming your shade is on, hold or slide the reset button for 10 seconds. The shade will buzz or begin to cycle.
Once the shade has reset, pair it to your remote. Press the pairing button on your remote for 1 second. Then, press the center stop button for 1 second. Within 3 seconds of pressing the stop button, press the down button for 1 second.
Repeat for each shade you'd like to pair to the remote.
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Reset and pair a venting skylight to your basic remote.
First, locate the reset button (A hole) on the lower right interior frame of your skylight. Using a paperclip or similar tool, press the reset button for 10 seconds. The skylight should begin to cycle.
Once the skylight has reset, pair it to your remote. Press the pairing button on your remote for 1 second. Then, press the center stop button for 1 second. Within 3 seconds of pressing the stop button, press the down button for 1 second.
Repeat for each skylight you'd like to pair to the remote.