How can a new user access the app and my VELUX ACTIVE with NETATMO or VELUX App Control solution?

1 min. readlast update: 11.13.2025

There are two ways to add a new user to an existing VELUX ACTIVE or VELUX App Control solution:
1. The new user gets the information about the account email and password and simply logs on to the same account as the existing user.
2. An existing user can invite and grant access to a new user. This is done in the app in "Settings > Guest Management > Invite a user".

Note: To ensure that VELUX ACTIVE and VELUX App Control stay secure, the new user needs to retrieve an authentication key from the gateway to gain full access (please press the red alert bar on the room screen and follow the instructions in the app).

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